Returns & Exchanges
We want you to be fully satisfied with your official Billie Eilish merchandise; if an item doesn't meet your expectations, you can return or exchange it within 30 days of delivery. Please ensure all items are in their original, unwashed condition with tags attached to be eligible for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process and securely attach it to your package.
Pack and Ship
Place the items in their original packaging if possible and drop the parcel off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing